General Manager

This is a 1-year maternity leave coverage contract with the opportunity to transition into another senior management position within Rodd Hotels & Resorts upon successfully completion of the contract, subject to organizational needs.

Rodd Hotels & Resorts is seeking an experienced, energetic, and hands-on General Manager (Maternity Leave Coverage) to lead the team at Rodd Miramichi River Resort. Nestled along the scenic Miramichi River, this full-service resort is well-known for its warm Maritime hospitality, beautiful waterfront setting, and strong ties to the local community.

The successful candidate will be a confident and inspiring leader who leads by example and is committed to operational excellence, team development, and exceptional guest experiences. 

The ideal individual will bring a strong background in hotel operations, a passion for sales and marketing, a solid understanding of Food & Beverage operations, and the ability to foster lasting relationships with guests, local businesses, tourism partners, and the Miramichi community.

KEY DUTIES:

• Be highly visible, approachable, and engaged with guests and staff

• Lead by example demonstrating self-confidence, energy and enthusiasm

• Effectively lead and mentor hotel teams to achieve and exceed guest service expectations

• Clearly communicate all goals, performance results, and expectations to employees

• Foster a culture of teamwork, engagement, and recognition through ongoing reward initiatives

• Achieve budgeted revenue and GOP goals balancing cost control with guest satisfaction

• Develop and manage annual budget and capital expenditure plans

• The focus will also be on maintaining and elevating the level of operations at our on-site restaurant, 1809

• Lead revenue management strategies in conjunction with corporate team, maximizing revenue through yield management and inventory control systems

• Foster positive relationships with guests, associates, vendors, and local community stakeholders to enhance the hotel's reputation and drive business growth

• Represent the hotel in the local community and with industry organizations

SKILLS, ABILITIES, AND QUALIFICATIONS:

• Diploma or Bachelor in Hotel Management, Hospitality Management, Business Administration, or related field is preferred

• Minimum of 10 years of progressive experience in Hotel, Hospitality Management and/or F&B.

• Highly organized, detail-oriented, adaptable and results-driven

• Proven track record of driving guest satisfaction, revenue growth, and operational excellence in a luxury hotel environment

• Strong leadership skills with the ability to inspire and motivate a diverse team to achieve common goals

• Comprehensive knowledge of hotel operations: Food & Beverage, Sales & Marketing, Maintenance, Rooms Division, Maintenance, and Human Resources

• Excellent communication, interpersonal, and problem-solving skills, with a customer-centric approach to service delivery

• Must be willing to relocate to Miramichi, NB

• Must have a valid driver licence and ability to commute

This is a 1-year maternity leave coverage contract with the opportunity to transition into another senior management position within Rodd Hotels & Resorts upon successfully completion of the contract, subject to organizational needs. 

Start Date: approximately October or November

Additional Compensation:

• Competitive performance-based bonus tied to KPIs

Benefits:

• Monthly phone allowance

• Opportunity to participate in Group Benefit Plan

• Opportunity to participate in RRSP Matching Program

• Rodd Employee Discounts: 50% off when dining at Rodd restaurants and $35 room rate at any Rodd properties